- Jenny Berry dragged herself up the stairs at Dalston Junction station.
This is the moment a disabled woman had to crawl up the stairs at London’s Overground station after the lift broke down.
Staff laughed as Jenny Berry, 29, a wheelchair user, hobbled up the stairs.
To add insult to injury, the moment Berry reached the top, a technician announced that the elevator had started working.
Just as Berry was about to finish the 15-minute climb, station staff were heard joking to Berry: “You can use the elevator if you feel like it.”
A frustrated passenger filmed himself struggling at Dalston Junction station in north-east London after arriving on an Overground train late on Thursday night.
Ms Berry, 29, who was visiting the capital and trying to get to a hotel outside the station, said she was most angry at the response from Transport for London (TfL) staff.
She was three steps away from the top of the stairs when help appeared. A man wearing an orange high-vis jacket can be heard telling a helpless passenger that the elevator has been out of order for a month, adding: “You didn’t know?” ‘
After being informed that the elevator had been fixed, he could be heard joking with a co-worker, saying, “She’s going to be happy now.”
She said: “There was no signage at the station I left from to let me know that the lift was out of order, and there was no station staff on the platform to help me get to another accessible station on the other side. Pick a direction and get home from there.
“So I crawled up these stairs because the hotel I was staying at was literally outside this station.
She added: “I’m not the first wheelchair user to have something like this happen to me, and I certainly won’t be the last.”
“Things need to change urgently for disabled travelers.”
The wheelchair user later hit back at comments directed at her video, saying some people “don’t understand” and should “go back under their rock and leave her alone.”
She added that she was “one of thousands of people who go through a situation like this.”
Mark Evers, TfL’s chief customer officer, said: “We are deeply sorry for the distressing experience that Jenny Berry had while traveling with us and would like to thank Arrival, who runs London Overground on our behalf. “We are urgently investigating this incident with Rail London.” , and make sure it doesn’t happen again.
“We understand that elevator outages can have a significant impact on customers who use lifts, and we are committed to making transport in London more accessible.
“We are also going the extra mile to quickly repair the elevator and quickly publish information about its availability.
“In this case, we regret that the information we needed was not available sooner.”