Socialbeat collects real-time data from popular social networks such as Facebook, Twitter, Instagram, YouTube, and other online platforms such as electronic newspapers and news websites.
Socialbeat uses AI and machine learning to smartly and effectively analyze social media data according to different themes, sectors, and management areas.
Features include spotting trends, recognizing public opinion, whether positive, neutral, or negative, and providing detailed analysis of specific issues, so you can find content that interests you. You will be able to understand it more deeply. It’s also a channel to get feedback. From the citizens.
Socialbeat allows you to create flexible and diverse reports, from general reviews to detailed reports, based on data collected from quick reports, scheduled reports, and deep analysis. Users can customize the software to meet their requirements and retrieve data useful for their tasks.
Nguyen Thanh Hoa from the Electronic Information Division of Ho Chi Minh City’s Department of Information and Communications said the software will help state agencies better understand the opinions of people and businesses, learn about their needs and contributions to policy making and law enforcement. He said that it is used in
City information collected on the Internet is an important data source. These are the voices and wishes of local residents.
When asked why local governments need to listen to social media, Lam Dinh Tan, director of the Ho Chi Minh City Department of Information and Communications, said that city authorities need to listen to social media in order to formulate rational policies for urban development. , said he is always interested in hearing people’s and businesses’ opinions on issues.
There are approximately 22 million social network accounts in Ho Chi Minh City. Ho Chi Minh City needs comprehensive tools to assess the effectiveness of policy implementation.
The software can pull information from 70 million social network accounts and over 100,000 news websites.
Before the Tet festival, the software found that 65% of comments were positive, 25% were neutral, and 10% were negative.
In response to questions about the security and ethical use of the software, Mr Tan said the city would introduce technical solutions and issue regulations on its use.
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